Bundle files on windows windows#
The temporary Windows black screen appears, as shown in the image. Release notes: " Updated support diagnostic tool so that it does not require elevated privileges".
Note: From Secure Endpoint Connector v7.5.5, Windows account with administrator privileges is not required to open the Support Diagnostic Tool in order to collect the debug logs. After 30 minutes, open the Windows search, write Support Diagnostic Tool and the diagnostic tool appears. Execute the tool with Administrator privileges as shown in the image. Recreate the issue and let the device run at least for 30 minutes. Now you are in the Debug Mode ,as shown in the image. Button name changes to Disable Debug Logging. Select Enable Debug Logging button, as shown in the image. Navigate to Settings and select the Cisco Secure Endpoint Connector Settings menu as shown in the image. Select the Settings option in Secure Endpoint Connector, as shown in the image. Use the Tray Icon on the taskbar, select Open Cisco Secure Endpoint, as shown in the image. Collect Debug Logs File in Cisco Secure Endpoint for Windows Version 7.5.5 and lower In case of a reboot, you can enable Debug mode from the policy configuration in the Secure Endpoint console. Note: If you reboot the device, enable Debug mode from the IP Tray interface does not survive reboot. Cisco Technical Support Engineer proceeds to analyze the logs available in the Debug Bundle file in order to find the root issue. If you experience a performance issue with Cisco Secure Endpoint Connector in Microsoft Windows Operative System, you can contact the Cisco Technical Assistance Center (TAC). If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration.
The information in this document was created from the devices in a specific lab environment.
Bundle files on windows software#
The information used in the document is based on these software versions: Prerequisites RequirementsĬisco recommends that you have knowledge of Cisco Secure Endpoint Connector. This document describes the steps to generate the Debug Bundle file from Cisco Secure Endpoint Connector.Ĭontributed by Javi Martinez, Cisco TAC Engineer.
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